Technology Maturity Check

We do everything manually

Spreadsheets, email, paper-based processes

Some basic tools in place

E.g. accounting software, booking systems

We use some automation

Automated emails, basic integrations between tools

AI tools are part of our workflow

E.g. ChatGPT, Copilot, automated reporting

AI is core to how we operate

Custom AI workflows, real-time insights, proactive automation

No security measures in place

No passwords policy, no backups, no antivirus

Basic protection only

Antivirus on some devices, shared passwords

Moderate protection

MFA on some systems, regular backups, basic training

Strong security posture

MFA everywhere, incident response plan, staff awareness training

Enterprise-grade security

Zero-trust, audited policies, continuous monitoring

No IT strategy — we react to problems

Technology decisions are ad hoc

We have a rough plan but nothing formal

Loose intentions, no documented roadmap

Some planning in place

Annual review of tools and spend

Clear IT roadmap aligned to business goals

Quarterly reviews, documented priorities

Technology is a strategic business advantage

Tech drives competitive differentiation